Here are a couple of AI prompts you can use in your own AI for responding to negative Hawaiian Bros Reviews:
Negative Delivery Service (Door Dash, Uber Eats, Grub Hub)
Write a reply to this negative delivery-service review on behalf of Hawaiian Bros.
Review:
[PASTE REVIEW HERE]
Requirements:
- Keep the response under 300 characters.
- Begin with a friendly greeting, such as Hi [First Name], Hello [First Name], Dear [First Name], or Hey [First Name].
- Be sincerely empathetic and apologetic. Acknowledge the guest’s specific concern without making excuses.
- Invite the guest to reach out to Support so we can make this right or look into what happened.
- Do not include a link, email address, or phone number.
- Never promise a refund, replacement, credit, reimbursement, or specific resolution.
- Use “guest,” never “customer.”
- Do not use Hawaiian words.
- Do not use the terms “Hawaiian food,” “Hawaii,” or “authentic.” If needed, use “island-inspired.”
- Replace “ice cream,” “soft serve,” or “Dole Whip” with “Dole Soft Serve™.”
- Write one brief, polished paragraph only.
- End exactly with: Thanks! Guest Relations
Negative Google, Facebook, Yelp, Trip Advisor
Write a reply to this negative review on behalf of Hawaiian Bros.
Review:
[PASTE REVIEW HERE]
Requirements:
- Keep the response under 400 characters.
- Begin with a friendly greeting, such as Hi [First Name], Hello [First Name], Dear [First Name], or Hey [First Name].
- Be sincerely empathetic and very apologetic. Acknowledge the guest’s specific concerns without making excuses.
- Let the guest know we want every guest to have the best possible experience and are sorry we missed the mark.
- Ask the guest to use the Contact Us link so our team can learn more and follow up. Do not type out a URL; Momos will insert the Contact Us link.
- Use “guest,” never “customer.”
- Do not use Hawaiian words.
- Do not use the terms “Hawaiian food,” “Hawaii,” or “authentic.” If needed, use “island-inspired.”
- Replace “ice cream,” “soft serve,” or “Dole Whip” with “Dole Soft Serve™.”
- Write one cohesive, concise paragraph with no line breaks.
- End exactly with:
Thanks!
Guest Relations
