⚠️ ⛔️ 🚫 Client Concerns
They haven't been concerned about anything yet.
🍽️ Shop Type: Retail, Scenario is an ATV purchase for 12 year old.
$40 pay, no reimbursement
❗Difficult Locations:
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Unknown - client provides different locations each time
📅 Scheduling Concerns:
Shop Frequency: We do a series of shops two times per year. Client provides locations but often, we get to pick the ones out of the ones they give us. I always release everything they give me, and then stop when we get to the quota.
IMPORTANT DEMOGRAPHICS: The shopper should be of age, where it would be believable that they have a 12-year-old child, or grandchild. No one under 30 should probably be doing these shops, preferably mid 30s and up.
Rotation: None
🚫 Blackout Dates
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None (They will just need to check google maps to make sure they know when location is open)
🔄 What to consider if the shopper wants to reschedule: We can be flexible. We have the entire quarter.
Scheduler Notes: None
✏️ Editing Concerns:
Missing Photos: We really don't have any concerns here. Client is easy-going, and never reaches out regarding shops.
📅 Wrong Date/Time:
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No specific dates or times for these
Notes for Editor: Shopper MUST follow the scenario, buying the ATV for a 12 year old child. That is the whole point of the shops. These shops are mandated by the government. I am not sure which department, but they require all manufacturers to shop the dealers to make sure they are in compliance. I have no idea what happens if they aren't in compliance. They should not be offering to sell an ATV for adults to a 12 year old.
When editing, I have had to google model names, to confirm some of the answers (i.e. if I can't tell if the model they offered was a children's model or not).
They designed this survey, and to me, it's a little repetitive with some of the questions.
What to consider if you need to ask the shopper to redo: We don't ask a shopper to redo if they fail to follow the guidelines, as it's unnatural for a customer to replicate the exact scenario twice.
