⚠️ ⛔️ 🚫 Client Concerns
This client only schedules problem locations, or something that may be a problem. Often they will ask us to go last hour of business, or a certain meal period or certain day. They haven't been concerned about any of our work.
🍽️ Shop Type: Restaurant, Dine In, Multiple Meal Periods or time frames
Regular shops: $15 pay, up to $15 reimbursement,
Targeted Late Night Shops: $20 pay, up to $25 Reimbursement
❗Difficult Locations:
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It's always different locations, and a lot of the time they are very difficult because they are either in rural areas, or have crazy hours the shopper has to go.
📅 Scheduling Concerns:
Shop Frequency: As needed
Rotation: Due to only problem locations, no regular shops on an ongoing basis, no rotation.
🚫 Blackout Dates
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It depends on the survey. Check survey summary for a note that says if there is a specific time and date it must be completed. Sometimes they ask for a specific item ordered too, so check any special notes.
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🔄 What to consider if the shopper wants to reschedule: Be flexible if you can, but check for blackout dates and survey summary note.
Scheduler Notes: Keep an eye on targeted dates in summary notes.
✏️ Editing Concerns:
Missing Photos: We really don't have any concerns here. Client is easy-going, and never reaches out regarding shops.
📅 Wrong Date/Time:
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Check the survey summary, and also check with scheduing to see if we have a shop at that specific time. Sometimes when there are problem locations, they will have us schedule a couple at different times.
Notes for Editor: Check time periods in survey summary. If shopper arrives and location is CLOSED during regular business hours, it is a complete shop. This could be the reason the client asked for a shop. Make sure shopper has proof.
What to consider if you need to ask the shopper to redo: Because these are targeted, don't ask shopper to redo. Open an RFA for the scheduler.
We have 3 dine in surveys - You can see in the survey title what it is:
Lunch
Dinner
Targeted Time Frame
We have also done drive thru, but they don't request drive thru often.
Targeted Time Frame Guidelines
Regular Guidelines
